Return & Refund Policy

Effective Date: October 17, 2026

Thank you for choosing Rootlyric. We are dedicated to offering carefully selected decorative charms that bring individuality and character to your everyday accessories. Customer satisfaction and product quality remain important priorities in our operations.

If you experience an issue with your purchase, please contact our customer support team at support@rootlyric.com, including your Order Number and the email address used during checkout.

Please read the following policy to understand our return, replacement, and refund procedures.

1. All Sales Are Final

All purchases completed through the Rootlyric online store are generally considered final. We do not accept standard returns or exchanges for personal preference, changes of mind, or the selection of an incorrect style or design.

Exceptions may be considered when an item arrives damaged, contains a verified manufacturing defect, or when an incorrect product has been sent due to a fulfillment error.

Nothing in this policy limits any mandatory consumer rights or remedies provided under applicable law.

2. Damaged, Defective, or Incorrect Products

At Rootlyric, we aim to maintain consistent quality standards across our Beaded Charms, Cute Charms, and Bag Charms collections. However, if you receive an item that is damaged, defective, or different from what you ordered, please notify us promptly.

We ask customers to inspect their orders upon delivery and report any such issues within seven (7) calendar days of the confirmed delivery date.

To submit a claim, please email support@rootlyric.com with the following details:

• Your Order Number and the email address associated with your purchase.
• A brief description of the damage, defect, or incorrect item received.
• Clear photographs or a short video showing the issue with the product.

After receiving your request, our customer service team will review the information and determine an appropriate resolution.

Depending on the circumstances, eligible claims may be resolved through a replacement at no additional product cost, a partial refund, or a full refund.

Each request will be evaluated individually based on the information provided and any applicable consumer protection requirements.

3. Refund Procedure

When a refund has been approved, the corresponding amount will be returned to the original payment method used to place the order.

Refunds generally take approximately 7–12 business days to appear in your account after processing. Actual processing times may differ depending on your bank, credit card provider, or payment service.

If you have not received your refund after the expected processing period, please contact our support team for assistance.

4. Product Exchanges

Rootlyric does not offer routine exchanges for different colors, styles, designs, or alternative decorative accessories.

For products confirmed to be damaged or defective upon delivery, we may arrange a replacement of the same item or variant, subject to product availability and claim approval.

If an identical replacement is unavailable, our support team will review other suitable remedies, which may include a refund.

5. Returns Without Prior Authorization

Please do not send products back to Rootlyric's business address, warehouse, or fulfillment partners without first obtaining written approval from our customer support team.

Any return request must be submitted through our official customer service channel and reviewed before return shipping instructions are provided.

Packages sent without prior authorization may be refused or may not qualify for a refund or replacement, except where otherwise required by applicable law.

Rootlyric is not responsible for the handling or return shipping expenses of unsolicited packages sent without following our approved return procedure, to the extent permitted by law.

Contact Customer Support

If you have questions about our Return & Refund Policy or need assistance with a damaged, defective, or incorrect item, please contact us using the information below:

• Brand Name: Rootlyric
• Operating Company: RZWEIRNE INC
• Business Address: 1042 Ogden St 
  Denver CO 80218 
  US
• Customer Support Email: support@rootlyric.com
• Contact Number: support@rootlyric.com