Shipping & Delivery

Effective Date: October 17, 2026

Thank you for shopping with Rootlyric. We understand how important it is for customers to receive their decorative accessories in a timely and reliable manner. This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, and other important information related to the fulfillment of your purchase.

1. Order Processing Time

After your payment has been successfully confirmed, our fulfillment team begins preparing your order, including product verification, packaging, and shipment arrangements.

Orders are typically processed within three (3) business days before being transferred to the shipping carrier.

Orders placed during weekends or public holidays will generally begin processing on the next available business day.

2. Shipping Fees & Estimated Delivery

Rootlyric provides international shipping to supported destinations.

  • Standard Shipping Fee: $5.99 USD per order.
  • Estimated Delivery Time: 10–20 business days after dispatch.

The actual delivery timeframe may vary depending on the destination, local delivery services, and international transportation conditions.

The applicable shipping charge will be displayed during checkout before your purchase is confirmed.

3. Possible Shipping Delays

Although we make reasonable efforts to dispatch orders promptly, certain circumstances outside our direct control may affect delivery schedules.

These circumstances may include customs inspections, international transportation disruptions, severe weather, public holidays, or temporary courier service delays.

We appreciate your understanding if unexpected shipping interruptions occur.

4. Order Tracking Information

Once your package has been shipped, Rootlyric will send a shipping confirmation email to the email address provided during checkout.

This email will include your tracking number, which can be used to check the latest available delivery information.

You may monitor your shipment through the following tracking service:

  • Shipment Tracking: www.17track.net

Please allow some time for tracking information to become visible after dispatch, as shipping carriers may require additional time to update their tracking systems.

5. Orders Shipped in Multiple Packages

Orders containing several decorative accessories may occasionally be shipped separately.

For example, if your purchase includes products from our Beaded Charms, Cute Charms, and Bag Charms collections, individual items may be dispatched from different fulfillment facilities depending on stock availability.

When an order is divided into multiple shipments, separate tracking details may be provided for each package.

6. Order Changes & Address Corrections

If you need to update your shipping address, contact number, or order details, please contact our customer support team as soon as possible, preferably within 12 hours of placing your order.

Please email support@rootlyric.com and include:

  • Your Order Number and the email address used at checkout.
  • A clear description of the information or order details you wish to change.

We will make reasonable efforts to accommodate eligible requests before fulfillment begins.

However, once an order has entered processing or has been handed over to the shipping carrier, changes may no longer be possible.

7. Failed Delivery & Unclaimed Packages

If a delivery attempt is unsuccessful because the recipient is unavailable, the local carrier may leave a delivery notice or transfer the package to a designated collection point.

Customers are encouraged to contact their local courier promptly to arrange redelivery or collection when necessary.

If a package is returned or remains unclaimed due to an incorrect shipping address, incomplete delivery information, or failure to collect the parcel, additional shipping arrangements or charges may apply.

Rootlyric will review such situations individually in accordance with applicable consumer protection requirements.

8. Shipping Delays & Tracking Inquiries

If your order appears to be delayed, we recommend reviewing the latest available tracking information before contacting customer support.

  • Recent Tracking Updates: If your shipment has received a tracking update within the past seven (7) days, it may still be progressing through the carrier's normal delivery network.
  • Extended Tracking Inactivity: If no tracking updates have appeared for more than seven (7) consecutive days, please contact our customer service team for assistance.

When submitting an inquiry, include your Order Number and checkout email address so we can review your shipment details.

9. Lost or Missing Shipments

Rootlyric aims to assist customers when packages are delayed, misplaced, or reported missing during transportation.

  • Packages Lost in Transit: If a carrier investigation confirms that your shipment has been lost during transportation, we will arrange a replacement shipment at no additional charge. If replacement is not possible, an appropriate alternative resolution will be provided.
  • Packages Marked as Delivered: If tracking information indicates successful delivery but you cannot locate your package, please first check with household members, neighbors, building management, or the local carrier.

If your package remains missing after these checks, please contact our support team. We will review the available delivery information and assist with further investigation where appropriate.

10. International Shipping & Fulfillment Locations

  • Shipping Destinations: Rootlyric ships to supported international destinations. If shipping restrictions, local regulations, or delivery limitations prevent us from fulfilling your order, we will contact you and arrange an appropriate resolution, including a refund when fulfillment is not possible.
  • Fulfillment Locations: Orders may be prepared and shipped through different fulfillment centers or supply partners. The dispatch location may depend on product availability, inventory distribution, and the customer's delivery destination.

This approach allows us to coordinate shipments of our Beaded Charms, Cute Charms, and Bag Charms collections through available logistics channels.

11. Additional Shipping Terms

By placing an order through the Rootlyric website, customers acknowledge the following shipping conditions, subject to applicable laws:

  • Delivery Estimates: All processing and shipping timeframes provided on our website are estimates and should not be interpreted as guaranteed arrival dates.
  • Customs Duties & Taxes: International orders may be subject to import duties, customs charges, VAT, or other local taxes. Unless these charges are collected during checkout, customers may be responsible for paying applicable fees imposed by their destination country or region.
  • Accurate Shipping Information: Customers are responsible for providing complete and correct delivery information during checkout. Incorrect or incomplete details may cause shipping delays or unsuccessful delivery attempts.

Nothing in this Shipping Policy excludes or limits consumer rights that cannot legally be waived under applicable law.

Contact Customer Support

If you have any questions regarding shipping arrangements, delivery estimates, or tracking information, please contact our customer support team:

  • Brand Name: Rootlyric
  • Operating Company: RZWEIRNE INC
  • Business Address: 1042 Ogden St 
    Denver CO 80218 
    US
  • Customer Support Email: support@rootlyric.com
  • Contact Number: +1 215-581-2987